Privacy Policy

1. Introduction

Personnect.ai LLC ("Personnect," "we," "us," or "our") operates the Personnect platform at https://personnect.ai. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our B2B sales dialer platform and related services.

By accessing or using Personnect, you agree to this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Name and email address
• Company name and business details
• Billing and payment information
• Phone number(s) used for dialing

2.2 Business Contact Data

As a B2B sales dialer, Personnect processes business contact information that you upload or import, including names, phone numbers, email addresses, company names, and job titles of your prospects and leads.

2.3 Call Data

We collect and process:

• Call recordings (as a core feature of the Service)
• Call duration, timestamps, and outcomes
• Call analytics and performance metrics
• Voicemail detection results
• AI-generated call summaries and insights

2.4 Usage Data

We automatically collect information about how you interact with our platform, including pages visited, features used, device information, IP address, browser type, and referring URLs.

2.5 CRM Integration Data

If you connect a CRM via our integration partners, we may access and sync contact records, deal information, and activity logs between Personnect and your CRM as configured by you.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Personnect platform
• Process calls and generate analytics
• Sync data with your connected CRM and third-party tools
• Process payments and manage your account
• Send transactional communications (receipts, service updates)
• Improve our platform, develop new features, and fix bugs
• Train, develop, and improve machine learning models and AI features
• Generate aggregated, de-identified analytics and benchmarks
• Develop new products and features based on usage patterns and call data
• Ensure compliance with applicable telecom regulations
• Detect and prevent fraud or abuse

4. Cookies and Tracking

We use cookies and similar tracking technologies for analytics and to improve your experience. These include:

• Essential cookies: Required for platform functionality (authentication, session management)
• Analytics cookies: Help us understand usage patterns and improve the platform
• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may limit platform functionality.

5. Data Sharing and Disclosure

We do not sell your personal information. We may use aggregated or de-identified data for analytics, benchmarking, and product development purposes. We may share data with:

• Service providers: Infrastructure, payment processing, and analytics partners who assist in operating our platform
• Integration partners: CRM and third-party tools you choose to connect
• Legal compliance: When required by law, subpoena, or government request
• Business transfers: In connection with a merger, acquisition, or sale of assets

6. Data Storage and Security

Your data is stored on servers located in US-based data centers. We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security assessments to protect your information.

While we strive to protect your data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your data for as long as your account is active and for a reasonable period thereafter for legitimate business purposes, including service improvement, AI model training, compliance, and legal obligations. You may request deletion of your data at any time by contacting us. Upon termination, we will cease active use of your account data. De-identified or aggregated data may be retained indefinitely for analytics, product improvement, and other legitimate business purposes.

8. Your Rights (CCPA)

If you are a California resident or otherwise covered under the California Consumer Privacy Act (CCPA), you have the right to:

• Know what personal information we collect, use, and disclose
• Delete your personal information, subject to certain exceptions
• Opt out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at contact@personnect.ai. We will respond to verifiable requests within 45 days.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's Privacy

Personnect is a B2B platform not intended for use by individuals under 18. We do not knowingly collect information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of Personnect after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, contact us at:

Personnect.ai LLC
8893 Cobblestone Point Circle
Boynton Beach, FL 33472
contact@personnect.ai